WESLAMIC Product Policy

Thank you for choosing WESLAMIC. We treat every product as an Amanah (a trust). Our goal is simple: deliver smart, faith-aligned products with fairness (Adl) and care — so your experience feels effortless and blessed.

1) Product Descriptions & Images

We strive for accuracy in all descriptions, specifications, and photos. Due to different screens and personal perception, slight variations may occur. If you need closer clarification (materials, sizes, finishes), please reach our team before purchase — we’re happy to help.

2) Pricing & Taxes

Prices are shown in USD and exclude taxes, duties, and shipping fees unless otherwise stated on the product page. We may update prices from time to time, but confirmed orders keep the price you checked out with.

3) Inventory & Availability

Stock information is updated regularly. During peak seasons (e.g., Ramadan/Eid), certain items may be temporarily unavailable. If an item in your order goes out of stock, we’ll notify you promptly and offer an alternative, a back-order timeline, or a full refund — your choice.

4) Product Use & Guidance

• Please follow the user manual and in-box instructions for setup, charging, wear, and care.
• For app features (e.g., dhikr counts, reminders), refer to the product page for current compatibility and supported systems.
• If you experience any issues, contact us — we’ll walk you through step by step, Insha’Allah.

5) Warranty & After-Sales Support

All products include manufacturer warranty as indicated on the packaging or product page. Warranty coverage, duration, and exclusions may vary by model. If a covered issue occurs within the warranty period, please contact us with proof of purchase and a brief description — our team will assist with diagnostics and next steps.

6) Returns & Exchanges

If your purchase doesn’t feel right, we’re here to help with sincerity. Please review our Refund & Exchange Policy for eligibility, timelines, and step-by-step instructions. Approved returns/exchanges must follow the authorization process described there.

7) Safety, Compliance & Care

• Use original or approved charging accessories and avoid extreme temperatures or moisture beyond the product’s rating.
• Keep devices and packaging away from small children to prevent accidental ingestion of small parts.
• Check your local regulations for any import duties/restrictions. We provide accurate documents to support customs clearance.

8) Updates to This Policy

We may refine this Product Policy to reflect new models, features, or regulations. When updates occur, we’ll communicate via our website or email. Your continued use or purchase signifies acceptance of the changes.

9) Contact Us

Your questions are welcome — because serving you well is part of our faith.
Email: service@weslamic.com
Phone: +86 189 2412 8755