WESLAMIC Refund & Exchange Policy

At WESLAMIC, we believe in honesty (Amanah) and fairness (Adl). Every smart dhikr ring or lifestyle product you purchase with us should bring you peace of mind. If something doesn’t feel right, we are here to help with a sincere heart.

1. Refund Conditions

• Refund requests must be made within 33 days of purchase.
• The item must be unused, in its original condition, and include all accessories & packaging.

2. Return Process

1. Contact us: Email service@weslamic.com or call +86 132 2668 1113 with your order number & reason.
2. Authorization: Our team will review your request and provide a return authorization & address.
3. Ship back: Send the product with the authorization. (Return shipping cost is your responsibility unless quality issue applies.)
4. Review & Refund: We review within 7 business days. Approved refunds are processed within 14 business days.

3. Exchange Policy

To exchange, simply follow the return steps above and let us know which model/specification you prefer. Please note that exchange shipping costs are covered by the customer.

4. Non-Returnable Items

• Requests made after 33 days of purchase.
• Products that have been used or not in original condition.
• Missing accessories or packaging.
• Custom or special orders (unless quality issue).

5. Refund Method

Refunds are issued via the original payment method. Processing times may vary depending on your bank or payment provider.

6. Product Quality Issues

If you receive a faulty item, please contact us immediately. We will provide a free exchange or full refund and cover the return shipping costs. Because integrity in service is part of our faith.

7. Contact Us

We’re always here to listen, just like family.
Email: service@weslamic.com
Phone: +86 189 2412 8755