Help Center

Welcome to the WESLAMIC Help Center. Whatever you need — placing an order, tracking a delivery, returning an item, or caring for your smart ring — you’ll find the answer here. Can’t find what you’re looking for? Our team is always ready to help at service@weslamic.com.

Browse Help by Topic

  • Track Order — Check the status and delivery progress of your order

  • Shipping Policy — Delivery regions, processing times, costs, duties & taxes

  • Returns & Refunds — Return window, conditions, and how refunds are processed

  • Warranty — Coverage for your Zikr Ring and smart products

  • Size Guide — Find your perfect ring size and necklace length

  • Product Care — Keep your ring, tasbih, and jewelry looking their best

  • Contact Us — Reach our support, partnerships, and privacy teams

Frequently Asked Questions

Orders & Payment

How do I place an order?

Browse our Zikr Ring and Islamic jewelry collections, choose your product and options, add to cart, and check out securely. Checkout is handled through our secure store environment.

Which payment methods do you accept?

We accept the major payment methods shown at checkout. [accepted payment methods — to be confirmed before launch]

Can I change or cancel my order after placing it?

We process orders quickly so they reach you sooner. If you need to change or cancel an order, contact us at service@weslamic.com as soon as possible and we’ll do our best to help before the order ships.

Shipping & Delivery

Where do you ship?

We ship to customers in many countries worldwide. For the full list of destinations, processing times, and shipping costs, see our Shipping Policy.

How long will my order take to arrive?

Delivery time depends on your location and the shipping method selected at checkout. Full details are in our Shipping Policy.

Will I pay customs duties or taxes?

Depending on your country, import duties, VAT, or taxes may apply. Please review our Shipping Policy for how duties and taxes are handled for your region.

How do I track my order?

Visit our Track Order page and enter your tracking number. Note that some carriers can take 24–48 hours to register the first scan after your order ships.

Returns & Refunds

What is your return policy?

You have 33 days from receiving your item to request a return. Items must be unused, in their original packaging, and with tags attached — just as you received them. See our full Returns & Refunds policy for details.

How long do refunds take?

Once your return is received and approved, refunds are processed back to your original payment method within 15 working days.

Who pays for return shipping?

Customers are responsible for return shipping costs. We recommend using a trackable shipping method. Full details are on the Returns & Refunds page.

My item arrived damaged or incorrect — what should I do?

We’re sorry to hear that. Please contact us right away at service@weslamic.com and we’ll gladly arrange a replacement or refund.

Can I return a personalized or custom-made item?

Personalized items (such as custom name necklaces) may not be eligible for return. [custom-item return rule — to be confirmed before launch] Please check the Returns & Refunds page before ordering.

Product & Warranty

Are WESLAMIC products covered by a warranty?

Yes. Your Zikr Ring and smart products are covered against manufacturing defects. For the coverage period, what’s included, and how to make a claim, see our Warranty page.

How do I find my ring size or necklace length?

Use our Size Guide to measure accurately before you order and reduce the chance of an exchange.

How do I care for my ring and jewelry?

Our Product Care guide covers cleaning, storage, and how to protect your products from water, sweat, and daily wear.

iTASBIH App & Smart Products

What is the iTASBIH app?

iTASBIH connects your smart dhikr ring to a companion app for counting, reminders, and tracking your daily practice. Learn more on the iTASBIH app page.

I need help setting up or syncing my device.

For setup, pairing, charging, or syncing help, contact service@weslamic.com and our team will guide you through it.

Still Need Help?

  • Email — service@weslamic.com (we reply within 24–48 hours on business days)

  • Hours — Monday – Friday, 09:00 – 18:00 (GMT+8)

  • More ways to reach us — see our Contact page for WhatsApp, partnerships, and privacy enquiries

Barakallahu feek — thank you for choosing WESLAMIC. We’re honored to support your journey.